To many companies, it’s the department most unloved, neglected and left toiling away in the most distant corner of the office. But the customer services function at Bloom & Wild couldn’t be more different. It’s not even defined as providing a service – it’s called ‘Customer Delight’. And as Phill Burton, COO of the online

One of the tricks of investing in consumer brands is gauging where the prevailing winds are blowing and, most importantly for us, if they will build into a gale or peter out in 5 to 10 years’ time. Unpicking this is a fine mix of gut-inspired instinct based on 30+ years of working with brands,